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Privacy Policy
Last updated: February 2026
The Padel Camp Cyprus ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.
1. Information We Collect
We collect the following personal information when you register for our camp or book additional services:
- Contact Information: Full name, email address, phone number
- Booking Details: Selected camp package, padel skill level, preferred dates
- Payment Information: Payment is processed securely through Stripe; we do not store your card details
- Additional Notes: Any preferences or special requests you provide
2. How We Use Your Information
We use your personal information for the following purposes:
- Processing and confirming your registration and bookings
- Communicating with you about your participation (schedule, updates, reminders)
- Arranging additional services you have booked (massage, private lessons, media package)
- Sending you relevant information about the camp
- Improving our services and customer experience
3. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your data based on:
- Contract Performance: Processing necessary to fulfill our agreement with you
- Consent: Where you have given explicit consent for specific processing
- Legitimate Interests: For improving our services and communicating relevant information
4. Data Sharing
We may share your information with:
- Service Providers: Coaches, massage therapists, and photographers involved in delivering services you have booked
- Payment Processors: Stripe for secure payment processing
- Communication Platforms: WhatsApp for booking confirmations and coordination
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide services you have requested
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain booking data for up to 3 years after the event for administrative and legal purposes.
6. Your Rights
Under GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another service
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details below.
7. Data Storage
Your personal data is stored using the following services:
- Firebase (Google Cloud): Registration and booking data is stored securely on Firebase, a Google Cloud Platform service. Data is hosted in the European Union (EU) region.
- Stripe: Payment information is processed and stored by Stripe in compliance with PCI-DSS standards. We do not have access to your full card details.
Google Cloud and Stripe both comply with GDPR requirements and maintain appropriate security certifications.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure HTTPS connection for all data transmission
- Secure payment processing through Stripe
- Firebase security rules restricting data access
- Limited access to personal data on a need-to-know basis
9. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. Upon your first visit, a consent banner will ask for your permission before any tracking cookies are set.
- Essential Cookies: Required for basic website functionality. These do not require consent.
- Analytics Cookies (Google Analytics 4): Help us understand how visitors interact with our website, including page views, traffic sources, and user behavior. Only activated with your consent.
- Session Recording (Microsoft Clarity): Records how visitors use our website (clicks, scrolling, page navigation) so we can improve the site experience. Text you enter into forms is masked and not recorded. Only activated with your consent.
- Advertising Cookies (Meta Pixel, Google Ads): Allow us to show relevant ads on Facebook, Instagram, and Google to people who have visited our website. These also help us measure the effectiveness of our advertising campaigns. Only activated with your consent.
You can change your cookie preferences at any time by clearing your browser's local storage or cookies for this website.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
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